Merchant Policy

Last updated: June 2026

This Merchant Policy governs your participation as a merchant on the Influencemart affiliate-aggregator network (the “Platform”, operated by Influencemart). It applies in addition to our general Terms of Service and forms part of your agreement with us. By onboarding a brand, publishing a campaign, or sending us conversion data, you accept the obligations described below. If you cannot meet them, do not list on the network.

Throughout this policy, “affiliate” means a publisher who promotes your products through tracked links; “conversion” means a qualifying action (typically a confirmed sale or lead) attributed to an affiliate; and “commission” means the amount you agree to pay for a confirmed conversion. For details of how money moves once conversions are confirmed, read this together with our Payout Policy.

1. Merchant onboarding

Onboarding is the process of creating a verified merchant account and having at least one campaign approved before any affiliate traffic is attributed to you. To onboard you must:

• Register with accurate business details — legal or trading name, a working business email, the country of operation, and a primary contact who can act on commission and settlement matters.
• Confirm that you are authorised to enrol the brand and that you own or are licensed to operate the storefront and domains you submit.
• Disclose your category and the products or services you will promote so they can be placed in the correct category and reviewed for prohibited or restricted goods.
• Provide the commission terms, attribution window, and any geographic or product exclusions you intend to apply to affiliate-driven orders.

We review every new merchant before activation. We may request additional verification — business registration, tax identifiers, or proof of domain control — and may decline, suspend, or delist a merchant at our discretion where the information is incomplete, inaccurate, or inconsistent with the storefront we observe. Approval to onboard is not a guarantee of traffic or earnings and does not waive any obligation in this policy.

2. Website / domain verification

Every campaign must be tied to a verified destination domain so that tracked links resolve to a property you genuinely control. You agree that:

• You will complete domain verification — by DNS record, a hosted file, or a meta tag — for each destination domain before that domain receives live affiliate traffic.
• Tracked links may only point to verified domains. Cloaking, last-second redirects to unverified domains, or swapping the destination after approval is prohibited and voids attribution.
• You will keep the verified domain in good standing — valid HTTPS, no malware, no deceptive content — and re-verify promptly if ownership, hosting, or DNS changes.
• You will notify us before retiring, transferring, or repointing a verified domain, because doing so can break tracking and orphan in-flight conversions.

If a destination domain fails verification, becomes unreachable, or is flagged as unsafe, we may pause the affected campaigns until the issue is resolved. Conversions arriving from an unverified or mismatched domain may be rejected.

3. API responsibilities

Most merchants integrate by calling our API to register conversions and update order state. Your integration is your responsibility. You agree to:

• Keep your API keys and signing secrets confidential, rotate them if they are exposed, and never embed them in client-side or public code.
• Sign and send requests as documented, including idempotency keys, so that retries never create duplicate conversions in our event ledger.
• Respect published rate limits, back off on errors, and handle our webhook callbacks reliably — acknowledging delivery and retrying on your side where required.
• Send only data you are entitled to share, transmit it securely, and keep your integration current as the API evolves.

You are accountable for every call made with your credentials, including by your staff, contractors, or platforms acting on your behalf. For endpoints, authentication, and payload formats, see our API overview. Merchants who cannot integrate directly may use supported file-based reporting, but the same accuracy and timeliness duties apply.

4. Conversion reporting duties

Affiliates are paid on the conversions you report, so accurate and timely reporting is the foundation of trust on the network. You agree to:

• Report every qualifying conversion that carries a valid tracking reference, promptly and without selective omission.
• Include the correct order value, currency, attributed affiliate, and the tracking identifier so the conversion can be matched in our ledger.
• Never under-report, suppress, or delay valid affiliate conversions to reduce commissions, and never fabricate conversions to inflate activity.
• Apply your stated attribution window and exclusions consistently to all affiliates rather than case by case.

Reported conversions move through defined states before commissions become payable. Persistent under-reporting, manipulation of order values, or systematic rejection of valid conversions is a material breach and may result in suspension, clawback of disputed amounts, or removal from the network.

5. Order status update duties

A conversion is only the start. You must keep the order’s lifecycle up to date so commissions confirm or void correctly. You agree to:

• Update the status of each reported order — pending, confirmed, cancelled, or invalid — as soon as the underlying transaction settles on your side.
• Confirm valid orders within a reasonable, consistent timeframe so affiliates are not left waiting indefinitely for commissions to clear.
• Mark genuinely cancelled, fraudulent, or test orders as voided rather than letting them silently confirm.
• Keep stale orders moving — an order that never receives a final status erodes affiliate confidence and may be auto-resolved under our rules.

Status updates must reflect the true state of the order. Backdating, flip-flopping a confirmed order to cancelled without cause, or holding orders in pending to defer payouts is prohibited and may be treated as non-payment.

6. Refund / return reporting

When a converted order is later refunded or returned, the associated commission may no longer be owed. You agree to:

• Report refunds, returns, and chargebacks against the original conversion, with the refunded amount and the reason, within your stated window.
• Distinguish full from partial refunds so commissions can be voided in full or adjusted proportionally rather than wiped indiscriminately.
• Apply your refund and return rules evenly across affiliates, and not use refunds as a backdoor to deny otherwise valid commissions.
• Keep records that substantiate each refund so it can be reviewed if a commission is disputed.

Refunds reported after a commission has been confirmed or paid may be recovered through clawback or offset against future settlements, as set out in the Payout Policy. Abusive or pretextual refund reporting — voiding legitimate orders to avoid paying — is a serious breach.

7. Campaign accuracy

Affiliates choose what to promote based on the campaign details you publish, so those details must be true and current. You agree that:

• Commission rates, cookie or attribution windows, eligible products, geographic scope, and any caps or exclusions you publish are accurate and honoured as written.
• Creatives, descriptions, prices, and offer terms are not misleading and match what a customer actually experiences on your storefront.
• You will update or pause a campaign before changing terms — you will not quietly reduce a live commission rate and apply the cut retroactively to conversions already earned under the old terms.
• You will not run bait offers, expired promotions, or out-of-stock hero products to attract affiliate traffic you do not intend to reward.

Material changes to a campaign take effect prospectively. Conversions already attributed under the previously published terms are honoured at those terms. You can review how campaigns are presented to publishers on our campaigns page.

8. Payout / settlement responsibilities

The Platform aggregates and routes commissions, but the obligation to fund confirmed commissions sits with you, the merchant. You agree to:

• Settle confirmed commissions in full and on time according to the agreed cycle and any platform fee, so that affiliate payouts can be released.
• Maintain accurate billing and settlement details and keep sufficient funds or an agreed funding method available to cover confirmed liabilities.
• Reconcile your reported conversions, refunds, and adjustments against our statements, and raise discrepancies promptly rather than after payout.
• Accept that confirmed, unrefunded commissions become a genuine debt owed to the affiliates who earned them, mediated through the Platform.

Late, partial, or non-settlement may lead to paused campaigns, withheld attribution, recovery of amounts due, and removal from the network. The mechanics — cycles, thresholds, holdbacks, and clawbacks — are detailed in the Payout Policy, which forms part of your settlement obligations.

9. Misuse rules

To protect affiliates, customers, and the integrity of the network, the following are prohibited. You will not:

• Manipulate tracking or attribution — overwriting affiliate references, inserting your own cookies last, or stripping tracking to avoid paying the publisher who drove the sale.
• Under-report, mis-state order values, or selectively void valid conversions to suppress commissions you genuinely owe.
• Fabricate, inflate, or self-generate conversions, or collude with an affiliate to game commissions or platform incentives.
• List prohibited, illegal, counterfeit, or unsafe goods, or operate a deceptive storefront, fake promotions, or undisclosed material changes.
• Abuse our API or infrastructure — credential sharing, scraping, evading rate limits, or probing the system — or misuse affiliate or customer data you receive through the network.

We monitor for these behaviours. Depending on severity, we may warn, suspend campaigns, withhold or reverse disputed commissions, recover amounts owed, terminate your merchant account, and report unlawful conduct to the appropriate authorities. Our broader integrity expectations are described on our trust & safety page.

Not legal advice

This summary is provided for transparency and is not a substitute for professional legal advice. It does not create rights beyond your agreement with us, and where it conflicts with a signed merchant agreement, that agreement governs. We may update this policy as the network and applicable law in Nepal evolve; material changes will be reflected in the “Last updated” date above and, where appropriate, communicated directly.

Questions? Contact us at support@affiliatenepal.com or via our contact page. You may also want to review our API overview for integration details and our merchant overview for how listing on the network works.